Insert Keyboard Here

Everone knows that there isn't much choice when it comes to a computer operating system - if you're an average bloke and you're buying a computer for your home you're highly likely to end up with a PC, complete with the latest POS (that's not a technical term) software from Microsoft on it. Now I can understand how any operating system might have its limitations when in the hands of some super-geek technophile who's going to push it to the limits, but most of us just want it to do basic stuff, like let us surf the web, download videos, fuck about a bit on Photoshop, e-mail and Skype people. If I can use an automotive analogy here, I might expect Windows to exhibit some flaws in the hands of an electronic boy-racer, who's doing the equivalent of handbrake turns, timed 0-60s and skid-pan testing, but I just want to go from electronic A to B, so why do parts of it exhibit the annoyingly frequent tendency to stop working for no apparent reason?
I swear, if I had a dollar for every time I was asked if I wanted to send the fucking error report to Microsoft I'd have enough money to hire someone to shove my keyboard sideways up Steve Ballmer's arse.
I'm not telling you anything you don't know though. And, to be fair, automobiles have gliches too - this is why the automakers periodically issue recalls, so you bring your car back and they fix, for free, whatever problem they've discovered. Microsoft does this too - except that they discover problems with such mind-buggering frequency that they have a rolling system of automatic fixes that are downloaded to your PC. You can always opt out of these, but then your computer will be plagued with whatever myriad problems and security risks they missed during development. On the other hand, if you allow the regular updates you're putting your computer in the hands of people whose accountability and commitment to keeping your PC working can best be described as "Non-Fucking-Existent".
Case in point: we return from vacation and fire up the PC. It doesn't work. Blue screen of death, and some error message that is completely meaningless to normal people, and designed to convey one simple concept: You're Fucked. The PC has been unplugged the whole time, so there have been no surge issues; it worked fine a minute before we left, and now it's become essentially a giant desk ornament. We could ask someone to fix it but that would almost certainly cost more than another PC, and we wouldn't know if it was properly fixed or not - neither of us speak Klingon, so communication with the technician would be pointless.
So we fall back on the tried and tested trick of restoring the PC to a prior date. No luck. We try a couple of earlier dates, and eventually - more miraculous than a sodding vision at Lourdes - it comes back to life. We had had to restore the machine to a point in time before one of these "Windows updates", which had presumably not fucked the PC in the meantime because it was never turned off, only hibernated.
This is the equivalent of taking your car in for a manufacturer recall, being given the keys back and then finding, when you try to drive it away, that nothing happens when you turn the key. With an automobile you'd turn right around and walk back into the dealer. You'd point out that your (fucking) car didn't (fucking) work any more and then the dealer would fix it. Maybe they'd leave greasy fingermarks on your door handles, but you'd eventually drive away.
With the PC you're now buggered. Doesn't work any more? Not Microsoft's fault is it? Try calling them up and saying "My PC stopped working since you sent an update - can you send someone out to fix it please?" Yeah, right. So why do they get away with it? Can you imagine people standing by the roadside all over the country, lifting up the hood of their car and gazing in complete bewilderment at the engine, wondering how they're going to get home, and who's going to fix the problem that caused it to just stop working for no apparent reason? There'd be a riot.
And just what are all these electronic recalls anyway? Apart from the security fixes (and I only have Microsoft's word that they made me safer) I have never experienced one single instance of an update making anything better. I'm guessing they're all aimed at the hardcore users who want the electronic equivalent of low profile alloy wheels, custom engine management chips, hi-lift cams and nitro boost. For us "A to B" users they're irrelevant. Worse than irrelevant, since they cause your PC to curl up its toes and die.
One day we may have access to software that comes with support - let's face it, you have about as much chance of getting by without your computer these days as without your car. In the meantime, I'll just keep restoring and hoping. Oh, and if Steve Ballmer is reading this, I suggest you make room "back there" for a keyboard pretty soon - Explorer just crashed again.
Copyright © 2008 Edward Bison






