Sheraton Shit
And the award for Shittest Hotel Of The Week goes to .... the Sheraton! I checked out of the Sheraton at Brussels Airport yesterday, having done nothing but sleep, make two phone calls (using a free-phone number) and eat their crappy buffet breakfast. At check out I was presented with a bill which included two charges of 2.75 Euro each (nearly $4 each) for the two phone calls.
Leaving aside the fact that they don't make their habit of charging for using the phone for a free call obvious by, say, putting a sign on the phone, the fact that they charge at all is complete bullshit. When I'm paying the equivalent of $240 a night for a hotel room, I expect it to come with a few basics, like a TV, a shower, some shampoo and a working telephone. There's no cost for them if I make a free phone call, so why are they charging me? The argument I've heard in the past is that it covers the cost of maintaining the phone system, but they don't charge separately per viewing hour to maintain the TV system, and they don't charge you each time you flush the bog to cover the cost of the plumbing so this is obviously bollocks.
The dopey bitch at the checkout desk had the cheek to ask if I wanted to accept the donation on my bill to a charity that they had added. I refused and suggested they take the donation out of their bullshit thieving telephone charge instead. Fucking wankers.
Leaving aside the fact that they don't make their habit of charging for using the phone for a free call obvious by, say, putting a sign on the phone, the fact that they charge at all is complete bullshit. When I'm paying the equivalent of $240 a night for a hotel room, I expect it to come with a few basics, like a TV, a shower, some shampoo and a working telephone. There's no cost for them if I make a free phone call, so why are they charging me? The argument I've heard in the past is that it covers the cost of maintaining the phone system, but they don't charge separately per viewing hour to maintain the TV system, and they don't charge you each time you flush the bog to cover the cost of the plumbing so this is obviously bollocks.
The dopey bitch at the checkout desk had the cheek to ask if I wanted to accept the donation on my bill to a charity that they had added. I refused and suggested they take the donation out of their bullshit thieving telephone charge instead. Fucking wankers.
posted by Mr Bison at
9:39 AM
4 Comments:
It's always a joy to hear your interpretation of "Customer Service".
You must be the hardest customer in the world to service, unless the customer service included free malt whisky and lashings of pig wanking anecdotes.
I've never used the phone in a hotel, I always imagine the dollar signs in the manager's eyes when he sees the switchboard light up. At least Dick Turpin had the decency to wear a mask when he robbed people, a hotel manager just has a smug grin.
Jaggy,
I never use the phone either unless I'm using a free-phone number, in which case I don't expect to get my financial rectum raided by hotel management. The Holiday Inn I stayed at the previous night at least had the decency to put up a sign.
I don't expect much - just a room with temperature control that works, no noise from next door's TV, bed clothes without hair-raising static, breakfast with bacon that doesn't snap when you cut it, an elevator that doesn't keep you waiting for ten minutes, and free internet. Oh, and Penthouse-fantasy standard room service would be nice too...
I stumbled on your blog quite by accident and I'm glad i did...it 's an enjoyable read and I'll be back for some more of theis shit...great stuff man.
Cheers Baron!
I'll keep writing this crap so long as people keep reading it...
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